There are several ways to contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the easiest form of correspondence for several reasons. In the event that no help desk support staff representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy & paste large bits of information without having to worry about spelling errors, and in case a particular issue needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you have to provide information or to adhere to guidelines, you will have to use at least two different systems and this number might increase in case you desire to administer several domains. Plus, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.