A 99.9% Server Uptime
We have set up our web hosting system using reliable hardware and strongly modified software. Our administrators have installed a modified version of Security–Enhanced Linux on all our physical machines in order to guarantee the highest level of safety and reliability. We’ve set up a number of DDoS prevention tools along with highly effective firewall programs to make sure our network is invincible and secure.
Our Linux web hosting packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on top–quality hardware parts supplied by Juniper. On top of that, on each and every router, we’ve put a firewall with an intricate algorithm in an effort to filter out all questionable requests.
As a result, in all our data centers – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your hard–earned money at stake, you cannot feel truly safe. That’s the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel happy with our service or if you need to use an even more powerful web hosting solution, like a VPS servers or even a dedicated service – you’ll get a full refund, without any hidden costs or repayment taxes.
24/7 Technical Support
We have carefully selected each member of our 24x7 support department to ensure that we can provide the very best customer support you can possibly get. Each of our technicians has many years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Besides, they’re at your disposal 24x7x365 – you’ll be able to contact them whenever you want and they will respond to you as fast as possible.
Their average support ticket response time is well under twenty minutes, whereas with many other hosting firms you need to wait for days. And we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under sixty minutes.