Should you ever experience a problem with your website and be incapable of tackling it, ask the hosting company’s customer service team to assist you to get the website back online. A quick solution would be the perfect scenario, but lots of hosting companies reply within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be swiftly solved, your website may not work satisfactorily or it may not be available at all for a longer stretch of time, so you may lose potential customers because it’s pretty unlikely that anyone will willingly come back to a site that is faulty. Because of this, you have to make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely fashion. If a software application update doesn’t go smoothly or you delete something incidentally, for instance, the website should be restored swiftly in order to prevent lengthened downtime.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any client support ticket that you open or any email that you write is just 60 minutes, even in case you contact us on weekends and official holidays. Whatever the nature of your enquiry or issue may be, we’ll lend a helping hand right away and will give you the needed information to troubleshoot any problem with your sites. The actual reaction time normally does not surpass 15-20 minutes, so you can forget about waiting around for hours to get a problem sorted out or what’s even worse than that – waiting a whole day only to obtain a reply that more info is needed whilst nothing is sorted out. We’ll assist you in a jiffy just because we know precisely how expensive time can be in the dynamic digital sphere. The 1-hour reply time guarantee is valid for any billing or technical query that you may have concerning our Linux web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our ultra-fast support service. You’ll receive a response to any support ticket submitted through the web hosting Control Panel or email sent to our customer and technical support staff in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and fix a problem. We’ll provide you with more info in case the solution entails something that should be done on your end. If you contact us during weekends or national holidays, the response time will be the same and since our support staff will be at your disposal night and day, you’ll get prompt assistance for practically any technical, billing or general issue regardless of what time of day or night it is.