The availability of the customer and tech support that a web hosting company provides can tell you a lot about the services they supply too. When you can use only e-mail messages and tickets, you have most probably come across some reseller and not the actual website hosting supplier. If this is the case, you may have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to get hold of the real hosting company for additional assistance. When the provider can provide several ways of communication with short response time that are available at any moment, they're most likely the top provider, not a reseller. Which means that you will get well-timed assistance and quality support because they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it's always better to get in touch with your web hosting company right away by using your favourite way of communication.
24/7 Customer Support in Web Hosting
The customer and technical support services for our web hosting packages are round-the-clock, which means that you can forget about waiting for a few days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail. If you already have an account, you are able to open a support ticket on top of the other three options for contact. You'll be able to pick the most suitable way to contact us based on where you are or the device you are using. We can easily assist you for more or less any webhosting-related query that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and basic queries. Our representatives can assist you to select the perfect plan or supply you with information about our servers, so as to check if the system requirements for your websites are met. In case you're an existing client, you also have the option to get in touch with us via email or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We warrant that whenever you employ any of these two ways of contact, you'll receive a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. In case you've used the hosting services of other companies, even big ones, you're able to compare the reply time due to the fact that it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
If you obtain a VPS server from our company, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local telephone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you're a current customer and you need assistance with a technical issue which requires additional time to analyze or resolve, you're able to open a support ticket from your billing account or you can send an e-mail message and we'll handle the problem and send you a reply within one hour. The answer time is warranted 24/7, which includes holidays and weekends, but for the majority of problems it takes less than 30 mins to get assistance. Our support service covers your VPS as well as all pre-installed software it includes, so if you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will enjoy extremely fast support when you obtain a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, which means that when you open a ticket via your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the best option in case the issue in question needs more time to be resolved or if it has to be sent to our admins, because it's a lot easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.
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