There are several ways to contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the easiest form of correspondence for several reasons. In the event that no help desk support staff representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy & paste large bits of information without having to worry about spelling errors, and in case a particular issue needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you have to provide information or to adhere to guidelines, you will have to use at least two different systems and this number might increase in case you desire to administer several domains. Plus, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.
Integrated Ticketing System in Web Hosting
With a web hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you are browsing your website files or configuring various settings. The ticketing system is being closely monitored 24-7 by our client service team representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive support. In stark contrast to certain providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information in relation to any technical or billing issue. Moreover, you can read a collection of informational articles, which will help you fix the most commonly faced issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated service, was developed with one goal in mind – that you should be able to manage everything related to your account in a single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a question or face a challenge, you can contact our client care team representatives instantly without having to go to an entirely different interface. You can browse your files or check various settings within your account while you submit a new ticket or read the reply to an older one. In case you have numerous tickets and you would like to track down a given one, you can resort to the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply within the hour regardless of the essence of your enquiry or problem.