A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is a very efficient method to get some information about the hosting services or get some issue resolved since you are talking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low chance of mistakes any time you exchange data such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue involved. Also, you can become a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the phone costs that you'll have to pay in case you are calling to another country.
Live Chat Support in Web Hosting
We supply a live chat assistance service for all of the Linux web hosting that we offer and we're able to support you with almost everything live. In case you don't have an account with us yet, we are able to provide you with more information about the plans in order to help you to pick the most suitable plan. In case you are an active customer, we will be able to assist you with any general or billing issue in addition to with numerous common technical troubles, for example an email address setup in a desktop email client. When you are unable to call us for whatever reason or you're in a country where we don't have a local phone number, the live chat is the best option to get in touch with us. Needless to say, some issues need longer time to examine and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we are able to save you time and assist you with many problems on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is accessible every day, even on holidays and weekends. It's the most effective way to find out more details about our Linux semi-dedicated service if you do not have an account yet or to have some problem resolved if you're a customer and our customer care representatives will assist you right away regardless of the time of the day you join the chat. In case you wonder which package is more suitable for your sites, in case you need advice whether you should obtain a specific upgrade and how to order it or in case you have troubles setting up an email account on your computer system, you are able to contact us and we'll give you the needed details straight away. The live chat is online even after our phone lines are off for the day, therefore when you have an account here, you can be certain that you'll always find instant help with any question or problem that comes up.
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