In case you've ever had a web hosting account in the past or you have dealt with any other type of online service, you are probably aware from your own experience that for some things it is better to consult with a live person on the telephone instead of exchange support tickets or emails. If you'd like to know more about a particular service before you buy it or if something small-scale has to be done, for example, it is really far easier and quicker to do it real-time. When you are able to speak with representatives over the phone, it is also very likely that you're dealing with an actual web hosting provider, not just a reseller. The level of support that you'll get over the telephone differs between different companies - from general matters to expert technical support. Generally the majority of providers will offer you pre-sales assistance and first level phone support, while more complex technical matters are managed through e-mail and / or tickets.
Phone Support in Web Hosting
All our web hosting plans offer telephone support fourteen hours per day even on public holidays, so that if you do not have an account yet, you will be able to call and find out more about our solutions or whether we meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you are able to contact the phone number that is nearer to you. In case you're a current customer, we will help you timely with all of the general and billing issues as well as with numerous tech matters in order to save you time and efforts - we are aware of the fact that in some cases it is more convenient to speak with a live person so as to get things done right away. Certainly, some situations simply cannot be taken care of on the phone, so in such a case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs a day as part of the support services for every single semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket if you come across such a problem, but for all billing, general or small-scale tech issues you can always phone us and we will assist you quickly so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you are able to find out whether you can host your sites on our advanced cloud platform or you'll be able to get any other general information about our semi-dedicated services. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, which means that you're able to call the one which is closer to your location.
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